Helpful answers to questions you might have about Kind Face FACE MASKS

Who should wear Kind Face™?

Kind Face™ is a kind thing to wear if you are unwell yourself or if you are in close contact with people who may be unwell. Reports have shown that wearing a cloth mask does help to protect you and the people around you. If you cough or sneeze, a mask will prevent many germs from reaching others, and if someone coughs or sneezes around you, a mask will offer some protection if used properly.

The New Zealand Ministry of Health website states that the use of face masks can reduce the spread of infection, when used correctly and in the appropriate context.

It is important that Kind Face™ is worn and removed correctly, see our helpful tips on sizing, wearing and removing your Kind Face™.

In the USA, the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g. public transport, supermarkets and pharmacies), especially in areas of significant community-based transmission.

CDC also advises the use of cloth face coverings to slow the spread of viruses and help people who may have a virus and do not know it from transmitting it to others, as an additional, voluntary public health measure.

How effective is the moisture barrier core?

The moisture barrier is extremely effective, yet very breathable. Best way to prove this is via this video filmed by Uren Barsal (manufacturer of Kind Face™ masks)

Why is the elastic set up for behind-the-head?

Originally we launched with ear loop design, but the majority of product testing feedback was behind the head was more comfortable when wearing for extended periods.

The good news is you can convert the behind-the-head elastic in to ear loops by making 2x cuts in the elastic, the re-tying as ear loops… at the tension that suits you best 😊

Unfortunately it is not as easy to change back if you find behind the head does feel better.

How do you correctly wear your Kind Face™?

It is important that your Kind Face™ fits snugly and fully covers your nose and mouth.

– Make sure you wash your Kind Face™ before using for the first time.
– Before starting, wash hands with soap and water or use hand sanitiser.
– Place Kind Face™ over your nose, mouth and chin.
– Use the comfort elastic fasteners to secure around your head.
– Adjust to ensure Kind Face™ fits snugly around your face with no gaps.
– Avoid touching or adjusting your Kind Face™ during use.

When choosing your Kind Face™ be sure to select the size the best suits your smile, see our helpful tips on selecting the size of your Kind Face™.

How do you correctly remove your Kind Face™?

– Before starting, wash hands with soap and water or use hand sanitiser.
– Avoid touching the front of your Kind Face™ during removal.
– Remove Kind Face™ by holding the elastic fasteners and pulling elastic over your head.
– Wash hands with soap and water or use hand sanitiser immediately.

It’s important that you wash your Kind Face™ after every use, see our helpful tips on how to wash your Kind Face™.

What size Kind Face™ is right for my smile?

When choosing your Kind Face™ be sure to select the size the best suits your smile.

Small – suitable for children approx. 5 – 10 years.
Medium – suitable for older children / smaller adults.
Large – suitable for adults.

The basic dimensions of the masks are measured from chin to bridge of nose (height) and centre to cheek edge (width);

Small – Height = 13.5cm. Width = 11.5cm
Medium – Height = 15.5cm. Width = 11.5cm
Large – Height = 16.5cm. Width = 12.5cm

Ready to get yours? Order your Kind Face™ now.

How do I wash and care for my Kind Face™?

Make sure you wash your Kind Face™ before using for the first time.

Kind Face™ is washable and reusable which means you are doing your bit for the environment by reducing the volume of single-use masks ending up in landfills. Treat it like another item of clothing, which you wash at the end the day and have ready for the next time you need to protect yourself, or the people around you.

Simply hand wash in hot soapy water or machine wash with like colours (40°C max. temperature). Hang to dry and avoid bleach. Do not iron, as this could compromise the sewn-in non-woven moisture barrier.

How do I order my Kind Face™?

Ready to get yours? Order your Kind Face™ through our web store now. We’ll do our very best to have your Kind Face™  on your doorstep within 3 working days.

If you are a Commercial or Wholesale customer requiring bulk quantities for your team, please get in touch with our Kind team and we’ll provide special pricing and detailed specifications.

Is Kind Face™ a Certified PPE product?

Kind Face™ is a consumer product and not Certified Personal Protective Equipment (PPE). We are not claiming use as a medical device. In saying this Medsafe has accepted the Kind Face™ masks on their WAND database – Reference: 200412-WAND-6UHLST

As at 10th May 2020 there is currently no accredited face mask validation testing available in New Zealand, but we have invested in specialist testing and learned Kind Face™ masks would rate as N45 (45% efficient at 0.3 micron / 55% of 0.3 micron particles may still get though the mask).

How quickly will I receive my order?

We use Fastway Couriers and aim to dispatch orders the following business day. We expect North Island deliveries to be delivered the day following dispatch, and South Island an additional one or two days depending on where you are located. Rural deliveries can add an additional day.

What are you doing to reduce your footprint?

Not only are Kind Facemasks kind on the environment by reducing the number of single use disposable masks / plastics ending up in NZ landfills, it was easy decision to use THE BETTER PACKAGING CO – ‘Real Dirt Bags’. They feel and behave exactly like plastic, EXCEPT when disposed of they are biodegradable with no toxic residues (or micro-plastics!) and can be composted at home!