These terms and conditions (terms) apply to the use of the website and each of its sub-domains (Website) owned by Urenz Limited, together referred to as “we”, “us” and “our”. We may change these terms at any time by posting changes on the Website. You will be bound by any such modifications or revisions from the time that they are made. Please read these terms carefully before you start using the Website. By accessing or using the Website you agree to be bound to these terms. If you don’t accept them, you should not use the Website.


Cookies are widely used on websites to help with navigation, monitor usage and to help personalise your experience when you visit a website. A cookie is a small text file that can be stored on your computer when you visit a website. A web server sends you a cookie and your browser accepts it.

The browser then returns the cookie to the web server next time you visit that particular website. We may use cookies to monitor use of the Website and to serve you better when you return to it. Most web browsers automatically accept cookies but allow you to modify your browser setting to block cookies. Please be aware that if you choose to block cookies, you may not be able to use interactive features of the Website that depend on cookies, and any advertising preferences that are dependent on cookies may be lost.


We reserve the right to withdraw or amend the Website at any time and do not guarantee that the Website will be available to you at any time. Given the nature of the Internet and access thereto, we do not warrant:
a. that access to the Website will always be immediate or uninterrupted; or
b. that the material on the Website will be free from infection, viruses or destructive code.

We shall not be liable to you on any basis for any damage or loss suffered by you as a result of material on the Website infecting or damaging your computer equipment, software and any other electronic device.

The content of the Website is obtained from various sources and is subject to change without notice. We will try to make sure that the information on the Website is accurate and up-to-date, but do not guarantee that the content is reliable, accurate, or suitable for what you may want to use it for. Before relying or acting on any information on the Website, you should get independent professional advice.

We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of the Website or of any linked website or your use of, or reliance on, content contained on or accessed through the Website or any linked website. We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).


While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a retailer changes their prices we reserve the right to change the prices of goods and services on the Website without notice. All prices are stated in New Zealand dollars unless referred to otherwise.

Links to other sites

Certain links, including hypertext links, in our Website may take you outside our Website. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked Website, its operator or its content. We are not responsible for the content of any website outside our Website.

You are welcome to create a hyperlink to the Website from another site owned by you. However, this link must not be presented on your website in any way that implies that the Website has an association with your website, or endorses your site or products. Our name or any of our logos may not be used on your website without our written consent. If you create a hypertext link to the Website, you are responsible for all direct and indirect consequences of the link. You indemnify us for all loss we suffer in connection with any link you have created.

Standard Warranty

The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Urenz Limited, its warranties, and its terms of sale will comply with all requirements of the Consumer Guarantees Act.

Returns & Refunds Policy

The Kind Team do believe in the saying “The customer is always right” and if you are not satisfied with your Kind Face™ please email and share your concerns. We will not hesitate to refund your purchase if the product has been damaged in transit or passed through our Quality Check process and you discover it shouldn’t have.

In saying this, in regards to the Kind Face masks specifically we are unable to accept returns, for Health & Safety reasons. 

Liability Waiver

Kind Face™ is a consumer product and not Certified Personal Protective Equipment (PPE). We are not claiming use as a medical device.