Feedback

This is what some of our customers have to say. We really value feedback and if there is anything we can do to help, please don't hesitate to contact us.

 

Based on 261 reviews
80%
(210)
13%
(33)
7%
(17)
0%
(1)
0%
(0)
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Natural Wool Pearl Pillow
Erin Taylor (Wellington, NZ)
Lovely pillow

Great idea using wool pearls - soft and 'lofty'. I appreciate the lavender bag - sweet.
This is an excellent pillow. Thank you.

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Natural Wool Pearl Pillow
Lisa Coble (Dallas, US)

Natural Wool Pearl Pillow

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Linen Eye Pillow
Tasha Olds (Dunedin, NZ)
Weighted Eye Mask for the win!

This is not only when cooled a great relief to a migraine sufferer, it also smells so nice!
I chill it in the fridge & it helps heaps when all you want is the dark & cool around you!

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Reusable Linen Face Mask
Megan (Auckland, NZ)
Well made and comfortable

Quick to put on, and beautiful materials.

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Reusable Linen Face Mask
Angela Whittle (Auckland, NZ)
Love it!

Firstly, the head band - no more ear straps pulling my ears towards my nose, where they are not meant to go!
Secondly, I can breathe normally wearing my Kind Face mask and my face doesn't get hot.
Lastly, it is a top quality product made here in NZ. I'm buying Kind Face products for Xmas presents for the family.

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Weighted Eye Mask
Maria Jorio
I love it

It was a very good addition to my nighttime routine. Specially going into summer when daylight starts super early. I been sleeping deeply since I got this. Def good money invested

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Reusable Linen Face Mask
Ben Humphrey (Auckland, NZ)
Too Kind

Love the product. Highly recommend.

Eye mask

Comfortable and I am enjoying the linen material and lavender fragrance. Getting more sleep on the long light mornings!

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Weighted Eye Mask
Sarah (Belmont, NZ)
Weighted eye mask

We Absolutely love our masks, so have gifted some to our friends in the hope they love them as much as we do!

Thanks for taking the time to post feedback Sarah. We are thrilled you love your masks, and even more so you have purchased some for your friends. I need to find friends like you :) Chris

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Natural Wool Pearl Pillow
Matthew Jeffery (Invercargill, NZ)
Amazing Wool Pillow!

I'm so happy I purchased this pillow and I love how I can change how much wool is in it. My sleep has improved since I've started using it!

Hi Matthew. Thanks for the feedback and we are so happy to hear the NZ Wool Pear Pillow has improved your sleep! Make sure you tell your friends and family :) Chris

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Reusable Linen Face Mask
Paul Cateriano (Auckland, NZ)

Kind Face Linen Face Mask Made in NZ

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Natural Wool Pearl Pillow
Jenny Sinclair (Auckland, NZ)
Wool pillow

I am getting better sleep and also without getting a sore neck,which is so great.And the lavendar pouch is lovely to smell at night.

Thank you for your feedback Jenny. Knowing you are getting better sleep and waking up without a sore neck is music to our ears. Please don't keep the secret to yourself... we appreciate you telling the story to your friends and family! :) Chris

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Natural Wool Pearl Pillow
Belinda Moss (Lower Hutt, NZ)

Kind Face Natural Wool Pearl Pillow Made in NZ

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Reusable Linen Face Mask
Adam Tafau (Auckland, NZ)
Amazing products

Amazing service and amazing products!

K
Natural Wool Pearl Pillow
Kirsten (Nelson, NZ)
Wonderful Product

After a long time considering whether to purchase these pillows, I'm so glad I did. It was easy to take some of the wool out to make them just how I like them. I sleep very well on them and did from the very first night. They are comfortable, high quality, and I love how they are made locally from natural materials.

Thank you for your feedback Kirsten. As someone wise once said... 'Good things take time' and we are thrilled you are happy with your purchase and are sleeping very well :) Chris

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Kind Face Linen Draught Stopper Made in NZ
Stephen Jacobi (Auckland, NZ)
Love this draught stopper

We had been looking foir a draught stopper and heard about Kind Face on RNZ Panel. It is great - stylish, smells nice and has a handy hook for hanging up when not being used. And best of all it stops the draughts in an old house !!

Thank you for supporting New Zealand manufacturing and small business Stephen :) Chris

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Reusable Linen Face Mask
Jaf (Auckland, NZ)
Cute comfy linen mask

Thank you Kind Face team for the really comfy mask, hopefully more classic colour options coming as well 😊

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Reusable Linen Face Mask
Sue Lawrence (Wellington, NZ)
Face Masks

Kind Face masks fit beautifully and the colours are subtle which means they don't clash with whatever colours you are wearing. They are also extremely well made and comfortable, its nice to have the option of where the elastic is.

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Reusable Linen Face Mask
Zuzanna (Auckland, NZ)
Great buy

The mask is well-made and pretty. A bit thicker than a standard blue surgical mask, but that makes it more comfortable. Would buy again.

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Linen Door Stop
Sue Lawrence (Wellington, NZ)
The ultimate door stop

This door stop is beautifully made and the colour is very subtle, which means it fits into my colourful decor. I also love how it's perfumed which is also subtle but very lovely.

Thank you for the kind words Sue. We are so happy you love your Linen Door Stop :) Chris

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Natural Wool Pearl Pillow
mel buddhdev (Auckland, NZ)
Great pillow best sleep

Very happy with my pillow love that I can take some of the stuffing out to make it comfortable for me. As a tummy sleeper most pillows are too high but I can make this one fit to my comfort.

Thanks for the feedback Mel. When designing the NZ Wool Pearl Pillow I didn't expect the 'adjustability' to be such a strong selling point, but it is. Of course it helps that the filling is 100% NZ Wool, natural to touch and sleep on :) Chris

I
Weighted Eye Mask
Ivonne Lienau (Auckland, NZ)
Great products

I love the products. Both the face mask and the eye mask are of great quality.
The only negative was that it took 10 days for the products to be delivered despite being shipped the day after I ordered. The products were sitting in the courier’s depot for 10 days before being delivered 20km up the road.

Hi Ivonne. Thank you for your positive feedback on the Weighted Eye Mask and Line Face Mask. We need every dose of positive energy we can get during these ongoing Level 3 restrictions. I am sorry the courier piece of the puzzle was not a positive experience, but as they say 'good things take time' :) Chris

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Weighted Eye Mask
Anne Creagh (Auckland, NZ)
Relaxing

Love the eye mask so relaxing and helps with sleep

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Reusable Linen Face Mask
Lynne McCone (Auckland, NZ)
Package delivered to right address

My mask was delivered to wrong address, Chris, \personally sorted put the problem and my face mask arrive this evening and is brilliant!
Many thanks for the personal input into solving the problem. With many thanks, Lynne

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Weighted Eye Mask
James (Auckland, NZ)
Moss (Green) Weighted Face Mask

For someone who struggles to sleep with the bright city lights and dawn light streaming through our blinds, this mask has been a godsend. I couldn’t believe that there was absolutely no light peering in whatsoever. The weight is perfect: not too heavy, not too light in such a way that it puts a gentle pressure on the eyes to keep them closed. I’m quite a thrasher in my sleep so I will often have to readjust the mask throughout the night which is a bit of a nuisance but thats something that can’t be helped. My only critique of it is that I think there may have been a little too much lavender used in these. Normally it’s a smell I wouldn’t mind but considering the mask stays right above your nose for 6+ hours an evening the smell is very hard to avoid and too potent for my liking. I’m hoping to substitute the smell with an essential oil at some point but lavender once used is very hard to ignore. I think I’ll have to wait a substantial wait before I can be rid of the smell. All in all, very happy with it thank you.

Love the feedback James. Thank you. It is on our radar to offer a scent free version of the Weighted Eye Mask, but need to find some time to dedicate to web development first. In the meantime I will reach out to you directly with a possible solution. Kind regards - Chris