Customer Feedback

We'd love to claim that our products are 100% perfect or sustainable, but this is not practical! What we aim to do is continue our mission to do better and be as kind to the environment as possible, while creating the best sleep and relaxtion products we can.

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 523 reviews
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(449)
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Felted NZ Wool Cushion
Allana Owen (Auckland, NZ)
Gorgeous Cushions

I had 6 cushions made by Kind Face. what a treat. they are true to colour and very comfortable. stuffed to perfection and vibrant! I am very happy with my purchase

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Premium Wisewool Duvets
Roy Keepin (Auckland, NZ)
Great Sleep

Beautiful quality goes great with our new comfi materess

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Felted NZ Wool Door Stop
Allana Owen (Auckland, NZ)
Beautiful Product

i bought 6 of the felted wool door stops. the colours are fantastic! the product is well made and delivery was very quick. i am a very happy customer

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Premium Wisewool Duvets
PJ (San Jose, US)
awesome NZ duvets

kind-face products are a rare example of exceptional quality materials and craftsmanship with the high ethical wool standards unique to new zealand.

chris, the owner of kind-face, was very helpful from ordering to updates along the way to product delivery, from auckland to los angeles!

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Premium Wisewool Pillows
PJ (San Jose, US)
awesome NZ pillows

kind-face products are a rare example of exceptional quality materials and craftsmanship with the high ethical wool standards unique to new zealand.

chris, the owner of kind-face, was very helpful from ordering to updates along the way to product delivery, from auckland to los angeles!

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Premium Wisewool Pillows
CM (Hamilton, NZ)
Awesome service & pillow

I can’t thank Chris enough. He was lovely with answering all my questions, and offering a discount. Fabulous pillow and has helped my back and shoulder heaps already. Much love to the Kind Face team. Absolutely amazing.

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Linen+Wisewool Sleep Mask
Craig Jones (Auckland, NZ)
The best eye mask in the world support by the best customer service in the world!!!!

As the FAQ identifies, Kind Face can't guarantee that the Kind Face + Wise Wool face mask will make you sleep better but my user experience has definitely improved my sleep post nightshifts. The lightweight blackout functionality coupled with the undeniable feeling of organic linen against the skin is a recipe for sleep success. Knowing this design and manufacture is 100% Aotearoa is yet another reason to sleep easy.

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Linen+Wisewool Sleep Mask
Matthew Brennan (Dunedin, NZ)
Great Mask

I love the linen and wise wool mask. It felt tight at first but after first use it was fine. Great blackout and very lightweight. I thought wool might be hot on my face but it isn’t and feels very comfortable. I would recommend this mask.

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Premium Wisewool Pillows
Matthew Brennan (Dunedin, NZ)
Great Product

The Wisewool pillow is extremely comfortable and supportive. It also regulates temperature far better than my previous memory foam pillow. The natural fibres and care taken with the pillow make it a pleasure to sleep on. I’ve never been a great sleeper but have slept well on my new pillow from Kind Face.

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Premium Wisewool Pillows
Victoria Owston-Doyle
Great pillow

I love how I can remove the filling to the right height, perfect to suit all sleeping positions. I no longer have a sore neck

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Premium Wisewool Pillows
Bryce Phillipson
Great long use pillow

The appeal was a pillow that I could keep for a long time, and this ticks all the boxes. It took me about a week to get used to it, not as soft when you first lay down your head as my old pillow and a bit more lumpy as I had to remove about half of the wool to get it the right height and the fill moves around a bit. Its so adjustable tho with the wool fill so once you are settled in bed its easy to adjust to suit if you turn over and it does not feel right, you just puff it back up. Love that I have half a pillows worth of wool left so if it gets a bit flat I can top it up. And the bag it came in is perfect for holding the extra wool.
Takes a bit of getting used to, but I’m loving it now a few weeks down the track.

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Premium Wisewool Duvets
Hannah Blumhardt (Wellington, NZ)
Premium Wisewool Duvets and pillows

We absolutely LOVE our Kind Face duvet and pillows. It was an investment for us, but worth every penny. The duvet and pillows are so luxurious, and we love supporting local industries. We also love the ease with which we can take care of these items so that they last for a very long time, which is important to us. Thank you so much, Kind Face, for such a lovely product!

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Premium Wisewool Body Pillows
Kurt Schluter (Dunedin, NZ)
Helpful

Bought one of these as I'm a side sleeper with Chronic Fatigue Syndrome and Fibro who has difficulty getting comfortable. I'm around 177cm tall and the full sized pillow is a good fit. Having something to wrap myself around like this has given me access to a wider range of sleeping positions and I wake up feeling less stiff than I used to. Takes a little getting used to (especially if you roll over a lot like I do), but worth it. Also, the wool filling did not disturb my allergies at all (usually wool makes me sneeze).

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Premium Wisewool Duvets
Jennifer Causer (Wellington, NZ)
Cosy in my new bed

I recently bought a new bed and a beautiful new Kindface wool duvet. Great service and communication. And my duvet is light, warm and has perfect drape over my king bed. Completely love that it is NZ made ❤️❤️

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Premium Wisewool Body Pillows
Jackie Richards (Invercargill, NZ)
This is a high quality product! I absolutely love this pillow!

Stunning product! Unlike other bulky body pillows I have tried this is a perfect size. It’s narrower and not too long. With the beautiful linen pillow cases it looks lovely on the bed during the day rather than having to store it away. I get a sore back in bed and this pillow has transformed my comfort and sleep. I love it so much i purchased a second one for the bach. It was a little over stuffed for me so I removed some of the lambs wool stuffing. This was super simple to do and the pillow is now perfect. Great quality beautiful NZ made product. Highly recommend! :)

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Premium Wisewool Pillows
Celia Wiren (Christchurch, NZ)
The BEST pillow EVER!

Supportive and really comforting.
In heaven :)

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Premium Wisewool Pillows
Mikayla Bourne (Auckland, NZ)
A pillow for life!

This is the best pillow I have ever owned. Absoultely love the quality and the ability to change the height based on preference and top it up once it gets low. Although it's a bit of a pricey upfront cost, this really is a pillow for life with the ability to wash it and refill it, it is so sustainable. Also, I had the best customer service when there was a shipping issue, and I couldn't recommend this company more!

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Linen+Wisewool Sleep Mask
Mikayla Bourne (Auckland, NZ)
100% recommend!

This eye mask is great - soft, comfortable and blocks the light really well. I highly recommend it to anyone who wants a restful sleep! Even better when paired with the Wisewool pillow.

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Premium Wisewool Pillows
Arlen McCluskey (Auckland, NZ)
Amazing

Such a nice pillow, would recommend to anyone!

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Premium Wisewool Pillows
Stuart Pearson (Bath, GB)
Best pillow I have ever owned

I have tracked my sleep quality and quantity using my Whoop device and have noticed an improvement since changing to a Kind Face pillow. Highly recommend.

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Premium Wisewool Pillows
Ann Dynes (Hamilton, NZ)
Pilliw

Hi i love my new pillow so comfortable wish i'd known about it years ago thankyou so much

Premium Wisewool pillows

The pillows are amazing! The best pillows we have ever purchased!
Thankyou Kind Face!!

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Felted NZ Wool Draught Stopper
Wayne Heaphy (Auckland, NZ)
Draft stopper you have to get.

I have been looking forward to being asked to review this product and I can say with confidence you will like this product too so I would happily recommend kindface website and new Zealand products so I was happy to support that too. And to kindface and there quick delivery most impressed keep up the great work regards Wayne

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Premium Wisewool Pillows
Chris Burrell (Auckland, NZ)
The sleep is amazing

After months of average sleeps I’ve been having the sleep of the dead. Deep and refreshing. Could not rate the pillows any higher.
And the heat packs are a hit in the house for those who need the warmth. The handles are revolutionary!

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Felted NZ Wool Draught Stopper
Elly Peek (Richmond, NZ)
Felted Wool Draught Stopper

We are very happy with our purchase. Very well made, perfect fit and aesthetically beautiful. Love the colour Pinot Noir.