Feedback

This is what some of our customers have to say. We really value feedback and if there is anything we can do to help, please don't hesitate to contact us.

 

Based on 223 reviews
80%
(178)
13%
(29)
6%
(14)
0%
(1)
0%
(1)
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Weighted Eye Mask
Renee Whatmough (Auckland, NZ)
Happy sleeper.

Very nice & great weight. love the Bowie touch!! Thank you. X

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Linen Face Mask
Stella M. (Auckland, NZ)
SO GOOD!!

I love my mask so much, the quality is amazing and it’s so comfy to wear. The elastic fits perfectly around my head and the inner lining is super comfortable and not stratchy at all. Thank you also for the smiley face on my order, it’s the little things and honestly made my day haha :) Thank you guys!

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Natural Heat Pack
Suzanne O'Leary (Auckland, NZ)
Great service - beautiful fabric and well made

Despite L4 my order arrived very quickly. I love the beautiful fabric - it just feels like great quality and the masks and heat packs are really well made.

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Linen Face Mask
Beth (Christchurch, NZ)
excellent quality

best face mask , breathes , linen gets softer with every wash. great for my Dad with a hearing aid and me a glass wearer

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Linen Face Mask
Shirley R. (Auckland, NZ)
Excellent mask for protection and comfort

Bought several of these linen masks a while ago and have just received my order for more. The linen is very comfortable and non-irritating, the fit is snug and the masks look good. Love using the natural fibre of the mask.

A
Linen Face Mask
Amy (Nelson, NZ)
Looks great, fits great

Looks great, fits great, but thick material is more difficult to breathe through than some others. Shipped quickly and loved the compostable postal package, but the mask was inside in a plastic bag!

Thanks for posting your review Amy. You will find the linen and cotton layers will soften with washing, which does improve the breathability. The inner filter layer retains its moisture barrier properties long-term... in fact I have washed my own favourite Kind Face mask over 80 times and I still feel like it is protecting myself and others when wearing it. Kind Face: Chris

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Linen Face Mask
Liane Evans (Auckland, NZ)
Face mask

Excellent mask and very quick delivery

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Linen Face Mask
Kirsten Thorpe (Auckland, NZ)
I have not received it

Despite ordering almost two weeks ago, I have not received it.

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Linen Face Mask
Lesley Foote (Tauranga, NZ)
Linen Face Mask

The blue mask is great - very comfortable and fits well. The browny coloured one is sewn differently - there is slight bunching on the top and as I have a long thin nose, it catches on the top of my nose and is very uncomfortable for wearing all day. Also there seems to be a much larger air pocket so it doesn't look as smart as the other.

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Linen Face Mask
Eva-Julia Mascher (Auckland, NZ)

Awesome masks especially for teenagers they don’t mind using them

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Linen Face Mask
Princess Misa (Tauranga, NZ)

Still a tad hard to breathe through

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Linen Face Mask
Pip Wooffindin (Auckland, NZ)
Mask review

Great masks good instructions lovely colours

D
100% NZ Wool Pearl Pillow
Deborah (Auckland, NZ)
Just lovely

I've given it a few nights before posting my review for this pillow.
It is great, I'm so pleased with my purchase. Price is excellent and the ability to alter the wool inner to suit your preference is great. Took a couple of nights to get the full level right but so happy now.
The little lavender sachet is such a nice little treat too.
Definitely recommend if you're looking for a great wool pillow without any extra foam or other 'bits'. Thanks Kind Face team, love your work!

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Linen Face Mask
Chris (Porirua, NZ)
Great fit and comfortable

I am very happy with the fit of the medium size masks and they are quite comfortable. I also really like the blue and light mustard colours they came in. Thanks for this really nice product and the very speedy delivery :)

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Linen Face Mask
Lynette Olson (Palmerston North, NZ)
sizing

I bought the woman's size mask and found it was too small. I would have preferred it to go further under the chin

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Linen Face Mask
Grant Baker (Auckland, NZ)
Linen Face Mask

I have not worn for long but it feels comfortable and looks great

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100% NZ Wool Pearl Cushion Inner
Sally Kilpatrick (Auckland, NZ)
Wool Pillow

Great pillow and an awesome nights sleep!

C
Linen Face Mask
Cathryn Kallian (Auckland, NZ)
Linen Face Mask

Great service. Quick delivery. Would have preferred an over the ears strap option.

Thank you for your feedback Cathryn. We choose to make our face masks with the elastic straps fit behind the head, so you can comfortably wear them for for extended periods... but the good news is if you prefer ear loop straps you can make 2 cuts in the elastic and re-tie as ear loops to suit your fit :)

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Linen Face Mask
Carly Hensman (Auckland, NZ)
Linen face mask

Very happy with my linen face mask purchase. They processed my order quickly (it was in the courier the same day I ordered it!) and the quality, fit and comfort is great

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Linen Face Mask
Metua Parr (Wellington, NZ)

Has the best feel on face with the linen material but I didnt like the contruction of the elastic. I also bought another mask that had an elastic over the head approach. Their construction worked so much better. They also added a wire piece around the nose which is really good for glass wearers.

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Linen Face Mask
Michelle Ashworth (Auckland, NZ)
Great face mask

Very happy with my mask and it arrived fast.

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Linen Face Mask
Scott Bird (Auckland, NZ)

Linen Face Mask

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Linen Face Mask
Dairne Poole (Wellington, NZ)
Face mask

Small is probably for kids - bit tight round the head.

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Linen Face Mask
Liz Curran (Auckland, NZ)

The masks fit really well around the face & it’s nice to have the option of the head strap vs ears. I’m not sold on the fabric - I find it quite hard to breath… though I guess that’s kind of the point!

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Linen Face Mask
Brian Hayes (Wellington, NZ)
Very comfortable but straps are too loose

Bought a size L based on reviews. Mask suits my face and is very comfortable, but the straps are too loose. Wish they were adjustable.

Thanks for taking the time to post feedback Brian. Good news with the elastic straps - you can adjust the length / tension by unpicking the existing knot, shortening the length and then re-tying. Alternatively you can convert to ear loops by making 2x cuts and re-tying.