Customer Feedback

We'd love to claim that our products are 100% perfect or sustainable, but this is not practical! What we aim to do is continue our mission to do better and be as kind to the environment as possible, while creating the best sleep and relaxtion products we can.

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 509 reviews
86%
(437)
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(49)
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(20)
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Premium Wisewool Body Pillow
Kurt Schluter (Dunedin, NZ)
Helpful

Bought one of these as I'm a side sleeper with Chronic Fatigue Syndrome and Fibro who has difficulty getting comfortable. I'm around 177cm tall and the full sized pillow is a good fit. Having something to wrap myself around like this has given me access to a wider range of sleeping positions and I wake up feeling less stiff than I used to. Takes a little getting used to (especially if you roll over a lot like I do), but worth it. Also, the wool filling did not disturb my allergies at all (usually wool makes me sneeze).

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Premium Wisewool Duvets
Jennifer Causer (Wellington, NZ)
Cosy in my new bed

I recently bought a new bed and a beautiful new Kindface wool duvet. Great service and communication. And my duvet is light, warm and has perfect drape over my king bed. Completely love that it is NZ made ❤️❤️

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Premium Wisewool Body Pillow
Jackie Richards (Invercargill, NZ)
This is a high quality product! I absolutely love this pillow!

Stunning product! Unlike other bulky body pillows I have tried this is a perfect size. It’s narrower and not too long. With the beautiful linen pillow cases it looks lovely on the bed during the day rather than having to store it away. I get a sore back in bed and this pillow has transformed my comfort and sleep. I love it so much i purchased a second one for the bach. It was a little over stuffed for me so I removed some of the lambs wool stuffing. This was super simple to do and the pillow is now perfect. Great quality beautiful NZ made product. Highly recommend! :)

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Premium Wisewool Pillow
Anon (Christchurch, NZ)
The BEST pillow EVER!

Supportive and really comforting.
In heaven :)

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Premium Wisewool Pillow
Mikayla (Auckland, NZ)
A pillow for life!

This is the best pillow I have ever owned. Absoultely love the quality and the ability to change the height based on preference and top it up once it gets low. Although it's a bit of a pricey upfront cost, this really is a pillow for life with the ability to wash it and refill it, it is so sustainable. Also, I had the best customer service when there was a shipping issue, and I couldn't recommend this company more!

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Linen+Wisewool Sleep Mask
Mikayla (Auckland, NZ)
100% recommend!

This eye mask is great - soft, comfortable and blocks the light really well. I highly recommend it to anyone who wants a restful sleep! Even better when paired with the Wisewool pillow.

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Premium Wisewool Pillow
Arlen McCluskey (Auckland, NZ)
Amazing

Such a nice pillow, would recommend to anyone!

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Premium Wisewool Pillow
Stuart (Bath, GB)
Best pillow I have ever owned

I have tracked my sleep quality and quantity using my Whoop device and have noticed an improvement since changing to a Kind Face pillow. Highly recommend.

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Premium Wisewool Pillow
Ann Dynes (Hamilton, NZ)
Pilliw

Hi i love my new pillow so comfortable wish i'd known about it years ago thankyou so much

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Premium Wisewool Pillow
Rose Rollinson
Premium Wisewool pillows

The pillows are amazing! The best pillows we have ever purchased!
Thankyou Kind Face!!

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Felted NZ Wool Draught Stopper
Wayne Heaphy (Auckland, NZ)
Draft stopper you have to get.

I have been looking forward to being asked to review this product and I can say with confidence you will like this product too so I would happily recommend kindface website and new Zealand products so I was happy to support that too. And to kindface and there quick delivery most impressed keep up the great work regards Wayne

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Premium Wisewool Pillow
Chris Burrell (Auckland, NZ)
The sleep is amazing

After months of average sleeps I’ve been having the sleep of the dead. Deep and refreshing. Could not rate the pillows any higher.
And the heat packs are a hit in the house for those who need the warmth. The handles are revolutionary!

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Felted NZ Wool Draught Stopper
Elly P. (Richmond, NZ)
Felted Wool Draught Stopper

We are very happy with our purchase. Very well made, perfect fit and aesthetically beautiful. Love the colour Pinot Noir.

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Felted NZ Wool Draught Stopper
Vanessa Neal (Auckland, NZ)
Fabulous Draught Stopper

I am very happy with this product. Good size, good colour range options, good quality. Great.

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Premium Wisewool Pillow
Lesley Fitzgerald (Rotorua, NZ)
Premium Wisewool Pillow

I am delighted with my pillow. I took out some of the filling to suit the size I needed. I love how I can mold the pillow with a few shakes and punches to make it work for the way I am sleeping - on my front, back or side. It is organic, if you know what I mean. I love how warm it is too.

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Premium Wisewool Duvets
Louise G (Auckland, NZ)
The best duvet I've EVER bought

This duvet has improved my sleep quality 100% - overheating is a thing of the past and I can now sleep through the night, absolute game changer. Also love that I am keeping nasty synthetics out of my sleep environment.

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Premium Wisewool Pillow
Jan Morrison (Auckland, NZ)
Fantastic pillows!

Absolutely love these pillows - have been sleeping so much better since I upgraded to these wonderful premium wisewool pillows. Definitely recommend them!

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Premium Wisewool Duvets
Nicola Wall (Queenstown, NZ)
Beautiful product

Love the quality

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Weighted Eye Mask
Helen Kilgour (Auckland, NZ)
Sleep mask

Works really well. Feels comfortable and completely blocks out light. Is warm on cold nights.

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Weighted Eye Mask
Nathalie (Auckland, NZ)
Best Purchase!

So helpful with sleep, very comforting and love the lavender scent

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Felted NZ Wool Draught Stopper
Astrid M. (Auckland, NZ)
Perfect draught stopper

A quality product

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Wisewool Cloud Wool - Top Up Pack
Claire (Auckland, NZ)
Lovely wool

The package came quickly and the wool is lovely, exactly what I needed. Thank you.

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Weighted Eye Mask
Sandra Collins
Great for relaxing before I fall asleep

I use this mask when I get into bed and just need to relax. The lavender and the weight are just what I needed before I go to sleep. I don’t sleep all night with the mask on but use it for long enough to help me be ready to 💤💤💤

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Linen+Wisewool Sleep Mask
Claire Wilkinson (New Plymouth, NZ)
Great Mask

This mask is awesome ~ I have a big head and have struggled to find a sleep mask that isn’t too tight. This mask fits perfectly and doesn’t put too much pressure on my eyes. The material is soft and sturdy, feels like good quality.

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Weighted Eye Mask
Rachel Prenty (Auckland, NZ)
AMAZING!

These eye masks are incredible. I was struggling with sleep and the gentle cooling weight doubled with the delicious lavender is so soothing. I am sleeping so much better!