Natural Heat+Cold Pack

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Our sumptuous stonewashed linen heat packs are filled with calming dried lavender and NZ grown flax seeds, and are a natural way to ease pain and provide comfort. Warm or chill for therapeutic relief. 

✔ Handmade by us, in our Auckland workroom

✔ Environmentally responsible materials

✔ Packaged in a Kind Face branded gift box

Colour Copenhagen

We only use the best materials sourced through specialist NZ businesses.

The Natural Heat Packs are handcrafted from these local and imported materials:

- Stonewashed linen

- NZ made raw cotton cord

- Canterbury grown flaxseed

- Dried lavender flowers

- Spun polyester thread

- Cotton label

Spot clean only with a damp cloth. DO NOT wash or get wet. If your Heat Pack gets wet, dry it immediately (dehumidifier is best) or lay it out. DO NOT heat a wet eye mask in the microwave.

The natural linen becomes softer and more lustrous with use. Kind Face™ products might have small imperfections due to the nature of being 100% handmade.


Use microwave only. DO NOT use gas or electric oven. Microwave heating times will vary due to appliances. Add a mug of water next to the product when heating. The water provides hot moisture which is absorbed, preventing the flaxseed and linen from overheating and burning. Ensure product can rotate freely on the microwave turntable. Heat in a clean microwave for 120 seconds. This should make it hot enough to be a comfortable, but non-burning temperature. You may warm it further in 30-second increments until the desired temperature is reached.


Pack your Heat Pack inside a clean plastic bag (provided during shipping) and place in the fridge or freezer for a minimum of 2 hours. The Heat Pack will not become an ice block if you leave it in the freezer for an extended time. Remove from the bag and apply directly to skin.

One size works well for most needs. 46cm long (excl handles) x 15cm wide x 2cm high. Weighs in at 850gm.

Features and Benefits


Lavender is an age-old remedy to improve sleep quality and duration of sleep. The calming scent is known to promote relaxation and relieve stress.


Our heat packs were designed to promote wellbeing and holistic personal care. Much like a weighted blanket, our heat packs provide a sensation of “grounding.”  This may trigger release of calming hormones and ease your nerves.

Bed Buddy

Warm your bed on winter nights by placing a heat pack in between the sheets before you’re ready to crawl into bed. Take the chill out of your sleep routine.


Our Natural Heat Packs can provide targeted relief, either by microwaving or placing in the freezer. Ease tension, headaches, and minor pains.

Support Local

We source all of our materials from local NZ suppliers and make each and every item in our Avondale workroom.


We believe our Natural Heat+Cold Packs are a premium version of known as Wheat Bags / Wheaties.

The sumptuous 100% stonewashed linen is filled with NZ grown flaxseed and calming dried lavender flowers, and finished with NZ made raw cotton cord handles (which don't heat up) so you can easily treat:

• Back pain

• Neck and shoulder tension

• Muscular aches

• Headaches and migraines

• Sprains and strains

• Abdominal cramps

• Arthritis and joint pain

• Cold feet in bed

• General comfort and relaxation

* Available in our R & R Gift Box, which also includes a Weighted Eye Mask for $139(save $11 off rrp)

Customer Reviews

Based on 13 reviews
Nancy Shuker (Auckland, NZ)

The assistance I received from Chris when buying the heat pack was wonderful. Am looking forward to
using it when the weather turns cooler.

Charlene Da Silva (Wellington, NZ)
Great product

Great heat pack, smell really good. Easy to use/heat. Did not use as cold yet. And always very practical as it has handles!

Gillian Sciascia (Auckland, NZ)

I love my Natural Heat Pack it smells & feels beautiful.
Would Highly recommend purchasing one.
Every home NEEDS one. Thank-you so much

F. (Masterton, NZ)
Fantastic Heat pack

The best one I’ve ever had, nice and long so fits around lumber area /lower back, very useful for cold days and sore muscles to tuck in track pants while at home, aswell as back use and legs, an all body parts purpose heat pack. The stitching secured the internal fill nicely unlike other brands that aren’t even fill and move about.

Hi Fernie. Thank you for taking the time to post your feedback and we are thrilled you find the features of Natural Heat Pack useful, and an improvement on other heat packs you have experienced :) Chris

Suzanne O'Leary (Auckland, NZ)
Great service - beautiful fabric and well made

Despite L4 my order arrived very quickly. I love the beautiful fabric - it just feels like great quality and the masks and heat packs are really well made.